Legal
Please read these pages before you order. They are the store rules for customers in Türkiye, the Russian Federation and other countries, and the documents a payment provider asks to see before card payments can be connected.
- Terms of use and saleHow you use the site, when an order becomes a contract, and which consumer rules apply.
- Privacy and personal dataWhat we collect, why, and your rights under KVKK, Russian personal-data law and the GDPR.
- CookiesThe cookies that keep your bag, sign-in, language and currency. We do not use advertising cookies.
- Distance sales agreementThe contract for an order placed without meeting face to face, including the Turkish distance-sales contract.
- Pre-contract informationWhat you are entitled to know before you order: seller, goods, price, delivery, withdrawal and complaints.
- Withdrawal, returns and refundsHow to change your mind or return a faulty item, and the deadline that applies in your country.
- DeliveryWhere we ship, when the cost is confirmed, and what happens if we cannot supply an item.
These pages are Pipolune’s store rules. They are written for Law No. 6502 and the Distance Contracts Regulation in Türkiye, the Consumer Protection Law and Government Decree No. 2463 of 31 December 2020 in the Russian Federation, and, where they apply, Directive 2011/83/EU and the GDPR. If a mandatory rule in your country gives you more protection than this text, that rule prevails. This is the store’s policy, not a personal legal opinion.