Withdrawal, returns and refunds

Change of mind

If you are protected by Turkish Law No. 6502 or by EEA consumer law, you may withdraw for any reason within 14 days after the day you, or the person you named, receive the goods. If you are protected by the Russian distance-selling rules, you may refuse the goods at any time before they are handed over, and within 7 days after you receive them. If we did not give you the return instructions in writing with the goods, that Russian period is 3 months from receipt.

Tell us at [email protected] with your order number and the items. You do not have to give a reason for a change of mind. A clear sentence is enough. We will reply with the return address.

Sending the goods back

In Türkiye, send the goods back within 10 days of telling us. In the EEA, send them back within 14 days of telling us. In the Russian Federation, send them when you make the claim, unless we agree another time by email. Keep the proof of postage.

Change-of-mind returns must be unworn, unwashed and in their original presentation, with labels, so that the goods can be sold again. You may examine them as you would in a shop. You pay the direct cost of posting a change-of-mind return. This sentence is the disclosure that Turkish and EEA law require before that cost can be yours.

When a change of mind is not available

You cannot withdraw for a change of mind from goods made to your own specification, or from sealed goods that are not suitable for return for health or hygiene reasons once the seal is broken. A fault is not a change of mind: those exceptions do not remove your rights for defective or misdescribed goods.

Faulty or incorrect goods

If an item is faulty, not as described, or not fit for ordinary use, write to us with the order number and photographs. Your right to repair, replacement, a reduction or a refund is the right given by the law of your country, and it is separate from the change-of-mind deadline. We pay the return cost and we refund the delivery you paid when the law requires it.

Refunds

We refund by the same payment method you used, unless you expressly agree to another method. The refund includes the price of the returned goods and, where your law requires it, the standard delivery you paid. We do this within 14 days for customers protected by Turkish or EEA law, measured as that law requires, and within 10 days of your claim for customers protected by Russian law. We may wait to see that the goods are on the way back when the law allows us to wait. If no payment was taken, there is nothing to refund and we simply cancel the request.