Delivery
Where we ship, when the cost is confirmed, and what happens if we cannot supply an item.
Where and when
Standard delivery is within Türkiye, to the address you give at checkout. We do not offer international delivery until this page and the checkout say that we do. The delivery fee and the expected time are confirmed before any payment. An order request does not start a shipment and does not charge you.
Carriage and risk
The carrier’s name, the tracking number and a tracking link are added to the order after the parcel is handed over. Until then the order says that tracking will appear after dispatch. Risk in the goods stays with us until the parcel is delivered to the address you gave. Please give an address where an adult can receive the parcel.
If we cannot deliver
If an item is unavailable, or the address cannot be served, we tell you before payment and we do not charge you for it. If you have already paid and we cannot deliver, we refund the undelivered part, including the delivery fee if nothing is delivered. A delay is reported as its own update on the order; we do not invent tracking events.
These pages are Pipolune’s store rules. They are written for Law No. 6502 and the Distance Contracts Regulation in Türkiye, the Consumer Protection Law and Government Decree No. 2463 of 31 December 2020 in the Russian Federation, and, where they apply, Directive 2011/83/EU and the GDPR. If a mandatory rule in your country gives you more protection than this text, that rule prevails. This is the store’s policy, not a personal legal opinion.